Política de reembolso
At Smockberry, we want you to love your purchase. If for any reason you’re not fully satisfied, we’re here to help.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible, your item must be:
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In the same condition that you received it
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Unworn or unused
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With original tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
To start a return, please contact us at info@smockberry.com.
If your return is approved, we’ll send you a prepaid shipping label and instructions on how and where to send your package. Please note: items returned without prior authorization will not be accepted.
You can always contact us at info@smockberry.com. for any return-related questions.
Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Sale items
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Gift cards
Exchanges
The fastest way to receive the item you want is to return your current item. Once your return is accepted, you can place a new order for the desired product.
European Union Cooling-Off Period
If your order is shipped into the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification. The same return conditions apply (item must be unworn/unused, with tags, in original packaging, and accompanied by proof of purchase).
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.
Please note:
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It may take additional time for your bank or credit card provider to post the refund.
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If more than 15 business days have passed since your refund was approved, please contact us at info@smockberry.com.