Frequently asked Questions
Orders & Shipping
How long will it take to receive my order?
Orders are usually processed within 1–3 business days. Shipping within Canada typically takes 3–9 business days. International shipping times may vary depending on the destination.
Do you offer international shipping?
Yes! We currently ship to selected countries. Shipping costs and delivery times will be calculated at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to track your package in real time.
What are the shipping costs?
Shipping rates are automatically calculated at checkout based on your location and order size.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with tags still attached. Please note that clearance items are final sale.
How do I start a return or exchange?
Simply contact us at info@smockberry.com with your order number, and we’ll guide you through the return or exchange process.
Do I need to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Sizing & Products
How do I know which size to order?
Each product has a detailed size chart on its page. If you’re unsure, feel free to contact us, and we’ll help you choose the best fit
Are your clothes safe for babies and kids?
Yes! All our products are made with kid-friendly fabrics and designed with comfort and safety in mind.
Will the colors look exactly like the photos?
We try our best to display accurate colors, but slight variations may occur due to lighting and screen differences.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Google Pay, and Apple Pay.
Is it safe to shop on your website?
Absolutely. Our website is powered by Shopify and uses secure encryption to protect your payment and personal details.